Overview

At Venteco Store, your satisfaction is our priority.
If for any reason you’re not fully happy with your purchase, we’re here to help with a simple and transparent return process.

Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • With all tags, labels, and accessories included

To start a return, please contact our team at support@ventecostore.com with your order number, item name, and the reason for the return.
We will provide you with detailed instructions and, if applicable, a return shipping label.

Please note:

  • Sale items and gift cards are non-refundable.
  • Items returned without prior authorization may not be accepted.

Refunds

Once we receive and inspect your return, we’ll notify you by email.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If you haven’t received your refund after this period, please contact your bank or card issuer first — processing times may vary.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at support@ventecostore.com and include clear photos of the issue.

Shipping Returns

Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or defective.
We recommend using a trackable shipping service or purchasing shipping insurance for added protection.

Contact Us

For any questions regarding returns or refunds, please reach out to:
📩 support@ventecostore.com
We’re here to ensure your shopping experience with Venteco Store is smooth and enjoyable.